The staff at The Flower shop in Sabco Shopping Complex Qurm were delighted to receive the first ever Smiles of Oman partner plaque for display in their shop. The manager, Emma Brown, said “We are delighted to be first company to achieve this award. Our team works hard to satisfy our customers and it’s great for us all to achieve this recognition.”
‘Smiles of Oman’ – A national hospitality institute ( NHI ) campaign to raise customer care standards in Oman – has successfully been launched with a number of organisations in Muscat. Employees from banks, hotels, retail outlets and utility companies have attended the Smiles of Oman training programmes for frontline and supervisory staff. The training is interactive and fun, and includes a mystery shopping activity, through which participants gain a powerful insight into current levels of customer care in the capital area. Companies aiming for a plaque must undergo mystery shopping themselves and must design a customer charter for their premises .
“We are strongly committed to the Smiles of Oman initiative,” said Robert MacLean, principal, NHI. “We aim to change the local customer care culture and mind set and raise customer expectations. We want to raise awareness amongst customers about the need to be more pleasant to service staff.”